Harbor Residential cut RFI turnaround by 43%

Harbor Residential standardized issue capture and RFI escalation in one shared drawing workflow.

Results

  • 43% faster RFI response cycle
  • 31% fewer unresolved field issues at weekly review
  • 18% reduction in coordination meeting time

What changed

  • Unified project sheet control

    All field and office teams aligned around one live revision source.

  • Context-first issue triage

    Teams reduced back-and-forth by assigning issues with precise sheet locations.

  • Formalized RFI closure path

    Open questions moved through a visible, accountable approval chain.

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